Answers your tickets. Knows when not to.
Veesits inside the ticket system your Discord shop already runs, answers buyers from your own docs in seconds — and pings staff the moment it isn’t sure. Live in 3 minutes.
dz4y today at 4:12 PM
my optimizer key isnt working i need help
VeeAPPtoday at 4:12 PM
Two quick checks: paste the key exactly as it appears in your email — no spaces before or after — and make sure the app is running as administrator. Keys activate on one PC at a time, so if you reinstalled Windows or changed hardware, it needs a reset: drop your order ID (starts with VL-) here and staff will reset it right away.
source: License keys & activation · confidence 0.93
Below your confidence threshold? The bot pings your staff role instead of guessing.
3 min
median setup, invite to first answer
125
free AI replies every month
0
changes to your ticket workflow
Three steps. Nothing to migrate.
Invite the bot
One click, standard Discord permissions. Nothing changes in your server yet.
Point it at your ticket categories
Keep Ticket Tool, Tickety, whatever you run today. New channels under a watched category are treated as tickets.
Paste your docs
Refund policy, delivery, licensing — plain text in, first tickets answered minutes later.
No answer beats a wrong answer.
Most AI bots guess. Guessing invents refund policies, and invented refund policies cost you chargebacks.
Every Vee reply carries a confidence score. Below the threshold you set, it says nothing to the buyer and hands your staff the ticket — with the reason spelled out and one-click controls to take over.
confidence < threshold → staff ping, not a guess
kyro today at 9:47 PM
bought this 2 months ago and now it says invalid?? refund me rn
VeeAPPtoday at 9:47 PM
🚨 Ticket escalated @Staff
Why: Refund asked outside the 30-day window in your policy — needs a human call.
Key activated in May; buyer wants a refund or a replacement.
customer @kyro · confidence 0.41 — below your 0.80 threshold
The buyer never sees a guess. Your staff sees exactly why they were pinged.
Built for sellers, not support teams.
Most tickets in a digital shop are the same five questions. Vee answers those instantly and hands the rest to a human.
No new ticket system
It rides on the ticket bot your buyers already use. Zero migration, zero retraining.
Answers only from your docs
The model is constrained to your knowledge base. No invented policies, no made-up refund windows.
Waits out the burst
Buyers ask in five messages, not one. It waits for the whole question and answers once — no spam, no wasted replies.
A threshold you control
One slider decides how cautious the bot is. Strict for policies, loose for FAQ traffic.
Your bot, your name
On Enterprise, run it under your own bot token — your name, your avatar, your brand in every ticket.
Usage you can see
Replies used, escalation rate, and every recent ticket in one dashboard. No mystery meat.
Start free. Upgrade when tickets pick up.
Free $0/ mo Try it on one server. | ProMost popular $10/ mo Make every reply sound like your shop. | Enterprise $15/ mo Your own bot, your brand. | |
|---|---|---|---|
| AI replies / month | 125 | 2,000 | 10,000 |
| Knowledge base | |||
| Watched ticket categories | |||
| Staff escalation | |||
| AI effort levels | Low | Low · Med · High | Low · Med · High |
| Custom bot messages | — | ||
| Ticket greeting | — | ||
| Canned responses | — | ||
| Your own bot — name & avatar | — | — | |
| Priority support | — | — | |
| Add to Discord | Get Pro | Get Enterprise |
Straight answers.
- Does it replace Ticket Tool?
- No. It watches the categories your existing ticket bot creates channels in and answers inside them. Your flow stays exactly the same.
- What happens when it doesn’t know the answer?
- It says nothing to the buyer and pings your staff role with the ticket. You set the confidence threshold that decides when.
- What goes in the knowledge base?
- Plain text docs: policies, delivery instructions, licensing, common fixes. You can test any question against them from the panel before going live.
- How long does setup actually take?
- Invite the bot, pick your ticket categories, paste your docs. Under three minutes for a typical shop.
- What if a buyer tries to jailbreak it?
- Everything inside a ticket is treated as untrusted. “Ignore your instructions” games get ignored, and it never reveals its prompt or anything you didn’t put in your docs.
- Can it run under my own brand?
- On Enterprise you plug in your own bot token — your name, your avatar, your brand in every ticket. Buyers never see Vee.
Your next ticket could answer itself.
Free to start, three minutes to live — and your buyers never notice anything changed except the response time.